Discover your Partnership Benefits
Client Success Manager: Your Dedicated Support and Strategic Partner
- Provides one-stop, white-glove service
- Aligns Pharma Intelligence’s services and resources to your unique goals
- Alerts you to new content and features directly relevant to you
- Facilitates overviews and customized trainings
- Delivers subscription usage insights
- Acts as your voice within Pharma Intelligence. Your input drives improvements to our services and support!
- Issues exclusive previews, beta testing and trial access to enhancements and product launches
Unlimited Ask-the-Analyst requests: In-depth insight & analysis from our industry experts
- Unlimited Ask-the-Analyst requests (3 hours of analyst time per inquiry)
- Expanded research support leveraging content from all of your current subscriptions
- Assistance with customized data collection and analysis
- Expedited turnaround time
- Transparent methodology and source citation
Enhanced Client Services: Expanded support to ensure your success
- Prioritized and rapid support from local and global teams
- Specialized and/or team-specific service initiation
- Full support to implement single sign-on for your organization’s ease of access
- Technical support
Loyalty Events: Thought leadership, solution updates and more
- Presentations and panel discussions on key industry topics
- Updates on new features, functionality, services, and product launches
- Clear visibility of Pharma Intelligence product roadmaps
- Highly prioritized feedback directly to our Product Management team
Training & Help
We have a library of prerecorded training. For more information, reach out to the client services team. You can view our video tutorial library.
View our library:
|Citeline Refresher Training||
Friday, April 21 2023
|Genmab Training - CPL team||
Tuesday, September 29 2020
For access issues and technical questions, please contact us at the client services email address below, and we will get back to you promptly.
Your status as a loyalty partner includes unlimited access to our highly acclaimed Ask-the-Analyst™ service. Tap into the expertise of our global team of analysts, who can provide you with the answers you need to help fully inform your business decisions. With a 24-hour response time, Ask-the-Analyst offers you authoritative information to help you make faster, smarter decisions.
Our Ask-the-Analyst team of industry experts leverages the complete suite of pharma intelligence products to bring you the answers you’re looking for. Our professional team is poised to deliver you meaningful insights you can immediately act upon and all questions received are strictly confidential.