Your Solutions
Datamonitor Healthcare
Analysis and data tools for pharma market assessments without the guesswork
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Pharmaprojects
The industry standard for tracking and analyzing the global drug R&D landscape
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Sitetrove
The industry-leading suite of global clinical trial investigator and site intelligence
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Trialtrove
The go-to resource for informing clinical trial strategy, design and execution
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Client Success Manager: Your Dedicated Support and Strategic Partner
- Provides one-stop, white-glove service
- Aligns Pharma Intelligence’s services and resources to your unique goals
- Alerts you to new content and features directly relevant to you
- Facilitates overviews and customized trainings
- Delivers subscription usage insights
- Acts as your voice within Pharma Intelligence. Your input drives improvements to our services and support!
- Issues exclusive previews, beta testing and trial access to enhancements and product launches
Unlimited Ask-the-Analyst requests: In-depth insight & analysis from our industry experts
- Unlimited Ask-the-Analyst requests (3 hours of analyst time per inquiry)
- Expanded research support leveraging content from all of your current subscriptions
- Assistance with customized data collection and analysis
- Expedited turnaround time
- Transparent methodology and source citation
Enhanced Client Services: Expanded support to ensure your success
- Prioritized and rapid support from local and global teams
- Specialized and/or team-specific service initiation
- Full support to implement single sign-on for your organization’s ease of access
- Technical support
Loyalty Events: Thought leadership, solution updates and more
- Presentations and panel discussions on key industry topics
- Updates on new features, functionality, services, and product launches
- Clear visibility of Pharma Intelligence product roadmaps
- Highly prioritized feedback directly to our Product Management team
Meet the team
Julie Guan (China)
Head of Strategic Accounts
Citeline
Youmin Zhu (China)
Client success manager
Citeline
Training & Help
We have a library of prerecorded training. For more information, reach out to the client services team. You can view our video tutorial library.
View our library:
For access issues and technical questions, please contact us at the client services email address below, and we will get back to you promptly.
[email protected] / US Toll-Free +1 888 670 8900 / US Toll +1 332 266 9501 / UK & Europe +44 203 480 7600
Require Research Support?
Your status as a loyalty partner includes unlimited access to our highly acclaimed Ask-the-Analyst™ service. With a 24-hour response time, Ask-the-Analyst offers you authoritative information to help you make faster, smarter business decisions.
作爲重點合作夥伴，貴司用戶均可無限量使用「Ask-the-Analyst」分析師咨詢服務。分析師團隊將會在24小時内回復（工作日），并爲您提供信息收集或專業見解，最終助您做出更快、更明智的業務決策。
Our Ask-the-Analyst team of industry experts leverages the complete suite of pharma intelligence products and publicly available sources to bring you the answers you’re looking for, while your information and all questions received are strictly confidential.
由業界專家組成的Ask the Analyst團隊將結合内部數據與公開領域資源爲您提供相關信息支持，您的個人資訊與提問内容均會被嚴格保密。
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