PSI CRO Resource Center

Client Success Manager: Your Dedicated Support and Strategic Partner

• Provides one-stop, white-glove service
• Aligns Citeline’s services and resources to your unique goals
• Alerts you to new content and features directly relevant to you
• Facilitates overviews and customized trainings
• Delivers subscription usage insights
• Acts as your voice within Citeline. Your input drives improvements to our services and support!
• Issues exclusive previews, beta testing and trial access to enhancements and product launches

Unlimited Ask-the-Analyst requests: In-depth insight & analysis from our industry experts

• Unlimited Ask-the-Analyst requests (3 hours of analyst time per inquiry)
• Expanded research support leveraging content from all of your current subscriptions
• Assistance with customized data collection and analysis
• Expedited turnaround time
• Transparent methodology and source citation

Enhanced Client Services: Expanded support to ensure your success

• Prioritized and rapid support from local and global teams
• Specialized and/or team-specific service initiation
• Full support to implement single sign-on for your organization’s ease of access
• Technical support

Loyalty Events: Thought leadership, solution updates and more

• Presentations and panel discussions on key industry topics
• Updates on new features, functionality, services, and product launches
• Clear visibility of Citeline product roadmaps
• Highly prioritized feedback directly to our Product Management team