Citeline Client Services

Customer First

As a Citeline customer, you can expect a five-star service as standard. Our ‘Customer First’ ethos means that we put outstanding client service at the center of everything we do – which is why the quality of our support is one of the most complimented aspects of our business.

With direct access to our Client Services team, your questions will never go un-answered for long, and even the most complex challenges rarely take longer than the next business day to be solved.

Distance and On-Site Training

We provide a range of training services, both face to face and through distance learning. Training options include:

• Basic training on disease coverage, searching and exporting
• Advanced training on data export and manipulation, product interlinking, advanced features and case studies
• Customized team training
• Web-based or on-site ‘Lunch & Learn’ training sessions for groups of 20 or more

Unlimited Access

Our commitment to service excellence means that we never restrict the amount of training you can receive, or charge extra for the client service available to you– another of our class-leading benefits.

What’s more, all of our services are delivered by experienced information professionals to ensure that you get the very best out of your Citeline subscription.